Future Tenant FAQs

This website is one of your best primary resources, designed to be as informative and ‘user-friendly’ as possible. It includes detailed listings of properties currently ready for rent. We encourage you to drive by the advertised property to determine if it meets your needs. If you decide you would like to view the interior, please follow the instructions provided within the marketing details of the property you are interested in. Be aware that property availability can change rapidly, so we encourage you to check our website and listings frequently. If you have a Licensed Realtor Agent representing you, they will need to register you on our website as their client before showing you a property. Please note, they must accompany you during your viewing of the property.

Each person aged 18 or older (or considered an adult under applicable law) residing in the property must submit a separate application, accompanied by a $75 fee for each application. Applications can be found by visiting the property listing on the Available Rentals page. Applications must be fully completed to begin processing. Completed applications are processed in the order they are received. All submitted applications become the property of Platinum Property Management Services, Inc.

Yes, you may apply to any of our homes sight-unseen. While we prefer that all prospects tour the homes before applying, we understand the market’s demands and the urgency of finding a new home. For more information about applying sight-unseen, please contact our team, and we will be happy to assist you.

The application fee is $75.00 and must be submitted along with the application before processing can begin.

• Credit Check: A minimum credit score of 550 is required.
• Criminal Background Check
• Rental History Verification: Current and previous rental history must be verifiable by a third party. Family and friends do not qualify as valid references. Applicants should be ready to provide 2 years of rental history along with valid contact information and current lease agreement and tenant ledger, if applicable.
• Income Verification: Applicants must earn 3 times the monthly rental amount and provide current and valid income documentation along with employer contact details. Supporting documentation may include:
  
  • Current payroll stub(s) to support 1 month of income and year-to-date information
  • Employer relocation/remote employment documents
  • Job offer letter without pending conditions
  • Tax returns, current P&L and proof of ownership if self-employed
  • Other income-verifying documents, such as a 1099, Social Security statement, retirement or pension statement, trust fund statement, and disability statement of benefits
  • Alimony, child support, and assets are considered supplemental income if proper documentation is provided

The above guidelines are not all-inclusive. Additional information may be requested in determining qualifications.

We strive to process applications within 2 to 4 business days of submission. However, processing times may be extended due to difficulties in contacting previous landlords, employers, or other references, as well as due to incomplete applications or missing supporting documents. We encourage applicants to inquire about the status of their application if they have not received a response from Platinum Property Management Services, Inc. within 72 hours (3 business days) after submission.

If you have or have had a Chapter 11 or 13 Bankruptcy, you must be at least 12 months into your payment plan. For a Chapter 7 Bankruptcy, you must have been discharged for at least 6 months. If you have experienced a foreclosure or are currently undergoing one, the approval process will consider rental history, other accounts on the credit report, income, the duration of your homeownership, and any extenuating circumstances related to the foreclosure.

• Open Bankruptcy
• Poor rental/mortgage payment history
• Outstanding debt/judgement to any landlord
• Landlord Collections
• Evictions
• Utility Collections
• Landlord-Tenant Disputes
• Serious Credit Delinquencies and/or Public Records
• Excessive Collections
• Repossessions or Auto Charge-Offs
• Negative Landlord References
• Gross Distortion of the Truth
• Income Below the Minimum Requirement
• Incomplete Applications
• Non-Response from the Applicant
• Non-Response from a Landlord
• Unverifiable Information

We typically render a decision on an application within 2-4 business days after it is received. We frequently update applicants on any pending items in their application. If we do not notify you of your approval within 10 business days following the receipt of a completed application, your application will be considered ‘disapproved.’

No, multiple applications may be received for all properties. The property remains active and unreserved until an application or application group is complete, approved, acknowledged, the non-refundable first month's rent is received, and the Official Notice of Approval is signed by the approved applicants holding the property for up to 30 days from the approval date. The non-refundable first month's rent is accepted on a first-come, first-served basis and must be made via cashier's check or money order. The Official Notice of Approval (ONA) will be sent for electronic signature(s). Timely completion of all action items is essential to securing the property. If your application is approved but another approved applicant secures the property, your application may be transferred to another eligible rental property managed by Platinum Property Management Services, Inc. within 30 days of approval.

Once your application has been approved and you have submitted the non-refundable First Month’s Rent and signed the Official Notice of Approval (ONA), a team member will contact you to schedule your move-in assessment date. The ONA will outline the lease start date, monies due at move-in, as well as the contact information for the utility providers. On the scheduled move-in assessment date, you will meet a team member at the property to exchange the move-in monies for keys and complete a move-in assessment report. The lease agreement and utility transfers must be fully executed and active at the time of the scheduled move-in assessment. An expedited move-in fee of $150.00 may apply if you require a lease start date within 5 business days of the ONA signature date. Additionally, should you need to alter any terms of your lease agreement after the scheduled lease start date, a lease change fee of $300.00 will apply.

Once the non-refundable First Month’s Rent is paid, the property will be reserved, and you will have 30 days to fully execute your Lease Agreement. If the Lease Agreement is not fully executed within this period, or if you cancel, the non-refundable First Month’s Rent will be forfeited and the property will be relisted on the rental market.

The lease agreement is for a 12-month term. Longer leases are considered on a contingency basis unless otherwise stated and must be approved before submitting an application. An administrative fee of $250.00 is due at the time of the move-in assessment. The non-refundable First Month’s Rent will be applied as rent once the lease agreement commences. Monthly rent is due on the 1st of each month and is deemed late after the 3rd. Any late payments must be made via cashier’s check or money order and must include the full balance owed plus a 10% late fee. 60 days before the lease term ends, either party must provide proper notice to vacate or written intent of non-renewal; otherwise, the lease will automatically renew according to the terms specified in the lease agreement.

Each person aged 18 or older (or considered an adult under applicable law) having been approved to reside in the property must sign the lease agreement.

There is no state law that requires landlords to provide appliances. It is important to view the home prior to applying for the property to determine which appliances are included.

No. However, you may have a home office if it is permitted by local zoning laws.

Tiffany Mowbray from Platinum Property Management Services, Inc., demonstrates how to open a lockbox with your personal code.

The pet policy for each property may vary according to the individual owner’s preference. Applicants are responsible for confirming pet approval before submitting an application. Typically, there is a non-refundable pet fee of $400.00 per pet. For pet-friendly properties, a maximum of 2 pets are allowed. Acceptable pets, as informed by homeowner feedback and homeowners insurance policies, include dogs, cats, small caged pets, caged birds, and fish (tanks not to exceed 10-gallons). Service dogs and ESA's with proper documentation are permitted and exempt from any pet fees. Prohibited pets include livestock, poisonous, dangerous, or exotic animals, as well as dogs classified as ‘aggressive breeds.' Prohibited aggressive breeds may include, but are not limited to, Pit Bulls, American Bull Terriers, American Staffordshire Terriers, Bull Terriers, Staffordshire Bull Terriers, Miniature Bull Terriers, Rottweilers, Akitas, Perro de Presa Canarios, Bernese Mountain Dogs, Chow Chows, Dobermans, German Shepherds, American Bulldogs, Huskies (excluding Siberian), Karelian Bear Dogs, Rhodesian Ridgebacks, Russo-European Laikas, Wolf Hybrids, and any breed of guard dog trained to attack. This policy applies to both purebreds and mixes containing any of these breeds and is not an exhaustive list.